FAQ

We specialize in authentic Western-inspired apparel for the whole family, including quality denim, boots, belts, graphic tees, outerwear, and accessories. Our collection features both adult and children’s sizes with a focus on durable, stylish pieces.

We offer a range of sizes for most of our products, including some extended sizes for select denim and shirts. Please check individual product pages for specific size availability and consult our detailed size charts before ordering.

We provide detailed size charts for all our products, especially important for items like Wrangler denim and boots. Measure yourself according to our guidelines and compare with the chart. When in doubt between sizes, we recommend sizing up for comfort.

Absolutely! We carefully select each product in our collection to ensure authentic Western style and quality craftsmanship, from our durable belts to our signature hats and boots.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

We process orders quickly to get your Western wear to you fast. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.

While we don’t offer traditional gift wrapping, every order is carefully packaged with care. If you’re sending a gift, you can include a gift message during checkout.

We ship worldwide from our Fayetteville headquarters! However, we currently cannot ship to some remote areas and parts of Asia due to logistical constraints.

Standard Shipping ($12.95): Shipped via DHL or FedEx with reliable tracking. Delivery typically takes 10-15 days after dispatch.

Free Shipping (Orders $50+): Shipped via EMS for cost-effective delivery. Delivery typically takes 15-25 days after dispatch.

Our warehouse team processes orders within 1-2 business days (excluding weekends and holidays). You’ll receive immediate order confirmation and shipping notifications.

While we handle all customs documentation, some countries may charge import duties or taxes. These fees are the responsibility of the recipient and vary by country. Check with your local customs office for more information.

We want you to love every piece as much as we do! If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Items must be unworn, unwashed, and in original condition with tags attached.

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and address any questions you may have.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.