Howdy partner! At Apparel Line Shop, we want you to be completely satisfied with your Western wear purchases. If those boots didn’t fit just right or that denim jacket wasn’t the perfect shade, we’ve got you covered with our straightforward returns policy.
Our Return Promise
We stand behind our authentic belts, boots, and apparel like a cowboy stands by his trusty steed. Most unworn, unwashed items with original tags can be returned within 15 days of delivery for a refund or exchange.
Non-Returnable Items
To keep our rodeo running smoothly, we can’t accept returns on:
- Final sale items (clearly marked at purchase)
- Personalized/customized Western wear
- Items without original tags or showing signs of wear
- Hats (for hygiene reasons – pardner, we’ve got to draw the line somewhere)
How to Return Your Items
Follow these simple steps to send back your items faster than a jackrabbit:
- Contact Us: Email [email protected] with your order number and return request within 15 days of delivery
- Pack It Up: Include the original packing slip and securely package your items
- Ship It Back: Send to our corral at:
Apparel Line Shop Returns
890 East Skyline Dr
Fayetteville, US 72701
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was our mistake. We recommend using a trackable shipping service – those packages can be as slippery as a greased pig at a county fair!
Refund Timeline
Once we receive and inspect your return:
- Credit Card/PayPal: Refunds processed within 3-5 business days (your bank may take 2-3 more days to post it)
- Original Payment Method: Funds will return to how they came in, just like homing pigeons
Exchanges will ship once we receive your return, with processing times similar to new orders.
Return Request Template
Copy and paste this into your email to [email protected]:
Subject: Return Request for Order #[Your Order Number]
Dear Apparel Line Shop Team,
I’d like to return/exchange the following item(s) from my order #[Your Order Number]:
• [Product Name, Size, Color] – [Reason for Return]
Please advise if you need any additional information. I’ve included all original tags and packaging.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Damaged or Wrong Items?
If your Western wear arrived damaged or incorrect, don’t fret! Contact us within 48 hours of delivery at [email protected] with photos of the issue, and we’ll make it right faster than you can say “yeehaw!”
Happy trails from the Apparel Line Shop team – where your satisfaction is our brand’s silver buckle!