Howdy partner! At Apparel Line Shop, we’re committed to delivering your Western wear with the speed of a mustang and handling returns smoother than a line dance. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Processing Time: We’ll saddle up your order within 1-2 business days after payment clears.
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: Orders over $50 ship free via EMS (15-25 business days after shipping)
Note: We ship worldwide (excluding some Asian and remote areas). Delivery times may vary based on destination and customs processing.
Our Return Promise
Like a cowboy stands by his trusty steed, we stand behind our authentic Western wear. If those boots didn’t fit just right or that denim jacket wasn’t the perfect shade, we’ve got you covered.
Return Policy Details:
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and with original tags attached
- Refund Method: Original payment method
Non-Returnable Items:
To keep our rodeo running smoothly, we can’t accept returns on:
- Final sale items (clearly marked at purchase)
- Personalized/customized Western wear
- Items without original tags or showing signs of wear
- Hats (for hygiene reasons – pardner, we’ve got to draw the line somewhere)
How to Return Your Items
Follow these simple steps to send back your items faster than a jackrabbit:
Step 1: Contact Us
Email [email protected] with your order number and return request within 15 days of delivery.
Step 2: Pack It Up
Include the original packing slip and securely package your items.
Step 3: Ship It Back
Send to our corral at:
Apparel Line Shop Returns890 East Skyline Dr
Fayetteville, US 72701
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or was our mistake. We recommend using a trackable shipping service – those packages can be as slippery as a greased pig at a county fair!
Refund Information
Refund Timeline:
- Credit Card/PayPal: Refunds processed within 3-5 business days after we receive your return (your bank may take 2-3 more days to post it)
- Original Payment Method: Funds will return to how they came in, just like homing pigeons
Exchanges: Will ship once we receive your return, with processing times similar to new orders.
Damaged or Wrong Items?
If your Western wear arrived damaged or incorrect, don’t fret! Contact us within 48 hours of delivery at [email protected] with photos of the issue, and we’ll make it right faster than you can say “yeehaw!”
Return Request Template
Copy and paste this into your email to [email protected]:
Subject: Return Request for Order #[Your Order Number]
Dear Apparel Line Shop Team,
I’d like to return/exchange the following item(s) from my order #[Your Order Number]:
• [Product Name, Size, Color] – [Reason for Return]
Please advise if you need any additional information. I’ve included all original tags and packaging.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Happy trails from the Apparel Line Shop team – where your satisfaction is our brand’s silver buckle!